Luanda, May 21, 2026 - Banco Millennium Atlântico closed the last quarter of 2025 with the best performance among Angolan systemic banks in terms of customer satisfaction, recording the lowest absolute number of complaints and the lowest ratio per 100,000 customers. In the 2025 Ranking of Banking Financial Institution Ombudsmen, published by the National Bank of Angola (BNA) in the fourth quarter, ATLANTICO recorded 241 complaints and a ratio of 6.51—a figure more than six times lower than the systemic group’s average of 43.43. In contrast, the bank with the worst indicator accumulated 2,369 complaints and a ratio of 83.35 during the same period.

This result reflects a clear strategy that places the customer at the center of the Bank’s operations. ATLANTICO has consistently invested in expanding digital and self-banking channels, simplifying processes, and training its teams to reduce the number of complaints, proactively resolve requests, improve response times, and significantly enhance the overall experience.

For ATLANTICO, being the systemic bank with the fewest complaints reinforces its commitment to service excellence. Investment in innovation and customer engagement will remain a strategic pillar, with the aim of further raising customer service standards.

With this consistent performance, Banco Millennium Atlântico reaffirms its central role in the Angolan financial system, demonstrating that it is possible to combine scale and systemic relevance with a relationship of quality and trust with customers. ATLANTICO positions itself not only as one of the largest banks in the country, but as a true driver of best practices in customer service, raising the bar for the entire national banking sector.

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