How do I get a duplicate of my ATM transaction receipt?

To do so, follow these steps:

• At an ATM, insert your Multicaixa Card and enter the PIN code
• In the Main Menu choose the option Inquiry
• Choose the option Card Transactions Inquiry
• Choose the option Duplicate of the Multicaixa receipt
• Enter the date of the transaction, first the day and then month (for example 0507), i.e., 5 July
• Choose the transaction from the displayed set of operations

How to request a new PIN code

• To request a new PIN code for your Multicaixa card, you just need to go to one of the ATLANTICO branches with your card and ID document
• A 14% VAT fee is applied to this service.

Conditions for transactions

Associated with a current account.

• Maximum withdrawals per day: AOA 150 000.00

• Maximum purchases per day: AOA 19 999 999, 99

• Maximum ATM transfers per day: AOA 5 000 000.00

Fees and charges

The fees and charges foreseen in the price list for Credit Cards apply

Tax

Fees and consideration for financial services are subject to a 0.7% VAT rate.

Contact us at ATLANTICO DIRECT (+244) 923 168 168 | (+244) 226 460 460 (available 24/7) If your card has been lost or stolen, please contact us at the MULTICAIXA Helpline (+244) 222 641 840 | (+244) 923 168 840 (available 24/7))